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Privacy - GoTax

GoTax Privacy Policy

Introduction

This website is an online electronic tax return provider (etax) owned and operated by GoTax ABN 20 199 523 025. In this Privacy Policy, "we," "our," and "us" refer to GoTax.

By using this website, you agree to the terms of this Privacy Policy, which outlines how we collect, use, and protect your personal information. We reserve the right to update this policy at any time, and any changes will be posted on this page. We encourage you to review this policy periodically to stay informed.

1. Collection of Personal Information

We only collect personal information that is knowingly and voluntarily submitted by users. This may include:

  • Your name, email address, phone number, and mailing address.
  • Payment details, such as credit card information (processed securely and not stored after payment completion).
  • Other information necessary to provide etax services or respond to enquiries.

We are committed to ensuring that your personal information is protected in accordance with Australian privacy laws.

2. Use of Personal Information

We use the personal information collected to:

  • Provide and improve our tax return services.
  • Respond to enquiries and customer support requests.
  • Process transactions and issue tax-related documentation.
  • Send updates, promotional material, or service-related communications (if opted in).
  • Maintain records for compliance and security purposes.

Personal information will only be used for its primary purpose or directly related secondary purposes, unless otherwise disclosed at the time of collection.

3. Registered Users & Information Security

When you register for our services, additional information may be required to facilitate tax return processing. You may update your details at any time by logging into your account.

  • Credit Card Security: Your payment details are used solely for processing payments and are not stored beyond the transaction.
  • Data Protection: We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
  • Employee & Contractor Obligations: Our employees and service providers handling your data are bound by confidentiality agreements and privacy obligations.
  • Data Retention Policy: GoTax retains user data only for as long as necessary to fulfill tax-related obligations and comply with legal record-keeping requirements. In accordance with ATO guidelines, this is currently five years from the date of lodgement. Upon request, users may ask for their data to be deleted, subject to any legal obligations requiring its retention.

Despite our efforts, no online platform can guarantee 100% security. Users are advised to take precautions when sharing personal information online.

4. Disclosure of Information

Your personal information will not be disclosed except in the following situations:

  • When required by law or to comply with legal proceedings.
  • To identify or take action against fraudulent or unlawful activity affecting GoTax, its users, or third parties.
  • If third-party service providers are engaged to deliver goods or services on our behalf, they will be provided with only the necessary information to fulfil their obligations.
  • Third-Party Data Processing: GoTax may share personal information with trusted third-party service providers who assist in processing payments, securing data storage, or improving platform functionality. These providers are bound by confidentiality agreements and required to uphold privacy standards.

GoTax does not sell or rent personal information to third parties.

5. Website Data Collection

We may collect certain non-personal information when you use our website:

  • IP Addresses:

  • Our servers log IP addresses for diagnosing technical issues and enhancing security. This data is not linked to individual users.

  • Cookies & Tracking Technologies:

    • Cookies help improve user experience and security by storing session data.
    • Usage data is collected in aggregate form to analyse website performance and trends.
    • Users can manage cookie preferences in their browser settings.

6. Access & Correction of Information

We take reasonable steps to ensure that your personal information is accurate and up to date. You have the right to:

  • Access your personal information held by us.
  • Request corrections if any details are inaccurate or incomplete.

To make a request, please contact us through the details provided below.

7. Data Breaches & Security Incidents

In the event of a data breach that poses a risk of serious harm, GoTax will comply with the Australian Notifiable Data Breach scheme, notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

8. Privacy Concerns & Contact Information

If you have any concerns or complaints about our handling of your personal information, please contact us. We take privacy matters seriously and will work to resolve any issues promptly.

For more information on privacy rights in Australia, visit the Office of the Australian Information Commissioner (OAIC) website: http://www.privacy.gov.au

Contact Details:
GoTax
718 Gympie Road, Lawnton, QLD 4501
Email: admin@gotax.au
Phone: +617 3881 3029

Final Notes

By using our website and services, you consent to the collection, use, and disclosure of your personal information as outlined in this Privacy Policy.

For any further queries, please reach out—we're happy to assist!